Terms and Conditions of Sale

Last updated: July 2026

1. About us

This website is operated by Tinkerer Ltd.

In these Terms, “Tinkerer”, “we”, “us” and “our” refer to Tinkerer Ltd. “You” and “your” refer to the person or organisation placing an order.

Our website uses the Magento ecommerce platform. References to Magento describe the software used to operate the website and do not mean that Magento or its provider is the seller of the products.

2. Important definitions

3. Scope of these Terms

These Terms apply to orders placed directly through tinkerer.co.uk, by email, by telephone or through a quotation that expressly incorporates these Terms.

Orders placed through a third-party marketplace may also be subject to that marketplace’s rules. Where there is a conflict concerning the operation of the marketplace, its payment system or its buyer-protection process, the applicable marketplace rules may take priority for that particular matter.

Our Privacy and Cookie Notice, Returns and Cancellation Policy and any written quotation or order-specific terms supplied by us also form part of the agreement.

Where an order-specific written term expressly conflicts with these Terms, the order-specific term will take priority for that order.

4. Eligibility and authority to order

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

When placing an order on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to the contract.

You must provide accurate, complete and current information when placing an order. You are responsible for checking the product, quantity, delivery address, billing information and other order details before submitting the order.

5. How to place an order

To place an online order, add the required products to your basket and proceed through checkout. You will have an opportunity to review and correct your order before submitting it.

Submitting an order is an offer by you to purchase the goods specified in the order, subject to these Terms.

After placing an order, you will normally receive an order acknowledgement by email. Please contact us promptly if any of its details are incorrect.

6. Order acceptance and contract formation

An order acknowledgement confirms only that we have received your order. It does not constitute acceptance of the order.

Unless we expressly confirm otherwise in writing, our acceptance occurs when:

• we send you a dispatch confirmation for the goods;
• we make the goods available for an agreed collection; or
• we otherwise expressly confirm that the order has been accepted.

The contract relates only to goods included in the relevant dispatch or acceptance confirmation. If an order is dispatched in separate shipments, a separate contract may be formed for each shipment.

Authorising or taking a payment does not, by itself, mean that we have accepted the order. Payment may be authorised or reserved before we have completed stock, pricing, security and order checks.

We may decline or cancel an order before acceptance for reasons including:

• the product being unavailable or discontinued;
• an obvious pricing, specification or stock error;
• failure to authorise or verify payment;
• suspected fraud, misuse or unauthorised purchasing;
• delivery restrictions or an undeliverable address;
• supplier or manufacturer restrictions;
• export-control, sanctions or legal restrictions;
• an order quantity suggesting unauthorised resale or misuse;
• an inability to verify information reasonably required to process the order; or
• another legitimate reason preventing us from fulfilling the order.

If we decline an order after taking payment, we will refund the relevant amount using the original payment method, unless another lawful arrangement is agreed.

7. Products, descriptions and images

We sell new products unless a product page or written quotation expressly states otherwise.

We take reasonable care to ensure that product descriptions, specifications, images, availability and compatibility information are accurate. However:

• product information may originate from manufacturers, distributors or catalogue-data providers;
• manufacturers may revise packaging, accessories, components, firmware, appearance or specifications without changing the manufacturer part number;
• product images may be illustrative and may not show the precise regional packaging, connector, accessory or revision supplied;
• colours and appearance may vary according to lighting, photography and your screen settings; and
• minor differences that do not materially affect the product’s identity or functionality may occur.

The manufacturer part number shown on the product page or order confirmation should be treated as an important product identifier. You should verify that it meets your requirements before ordering.

Nothing in this section permits us to supply materially different goods or limits a consumer’s rights where goods are not as described.

8. Product compatibility and suitability

Computer components, networking equipment, storage devices, displays and other technical products may require compatible hardware, software, firmware, connectors, power standards, licences, drivers or operating systems.

You are responsible for reviewing the manufacturer’s technical requirements and checking compatibility before ordering, unless:

• you have clearly explained the required purpose to us before purchase; and
• we have expressly confirmed in writing that the specified product is suitable for that purpose.

General information, search results, automated recommendations, category placement or product comparisons on the website do not constitute a guarantee of compatibility with every system or intended use.

Installation, configuration, migration and technical support are not included unless expressly stated in the product description, quotation or order confirmation.

9. Availability and sourcing

Stock information may reflect goods held by us, a distributor, a supplier or another authorised fulfilment location. Stock levels can change between the time a product is viewed and the time an order is processed.

We may source goods after an order is placed. This does not affect your statutory rights or any delivery deadline expressly agreed with you.

If an item becomes unavailable, we may:

• cancel and refund the unavailable item;
• offer a revised estimated delivery date;
• offer a suitable alternative for your approval; or
• dispatch available items separately.

We will not substitute a materially different product without your agreement.

10. Prices and VAT

Prices are displayed in the currency selected on the website.

Unless clearly stated otherwise:

• prices shown to UK consumers include UK VAT at the legally applicable rate;
• prices shown to business customers may be displayed either inclusive or exclusive of VAT, as clearly indicated;
• delivery, insurance, installation, customs duties and other additional charges are not included unless expressly stated; and
• the final checkout or quotation will show charges applicable to the order before submission.

VAT treatment may depend on the delivery destination, customer status, transaction type and the validity of information such as a VAT registration number.

You are responsible for supplying accurate VAT, company, billing and export information. We may request supporting evidence before applying a VAT exemption or zero rate.

If a tax authority later determines that VAT or another tax is payable because information supplied by a business customer was inaccurate, incomplete or invalid, the business customer must pay the applicable tax, interest and reasonable costs, to the extent permitted by law.

11. Pricing and catalogue errors

Despite our reasonable efforts, a product may occasionally be listed with an incorrect price, specification, discount, stock status or delivery charge.

Where an error is obvious and could reasonably have been recognised as an error, we are not required to supply the product at the incorrect price or on the incorrect terms.

If we identify an error before acceptance, we may:

• contact you with the correct information and ask whether you wish to proceed;
• remove the affected item from the order; or
• cancel the affected order and issue a refund.

If a delivery price generated at checkout is materially incorrect because of an unusual product size, weight, destination, access restriction or specialist transport requirement, we will contact you before accepting the order.

You will not be obliged to pay an additional delivery charge unless you agree to it.

12. Payment

Available payment methods will be displayed during checkout or stated in our quotation or invoice.

You confirm that:

• you are authorised to use the selected payment method;
• the payment and billing information supplied is accurate;
• there are sufficient funds or credit available; and
• the payment is not connected with fraud or other unlawful activity.

Payment services may be supplied by independent payment providers. We may share relevant order and transaction information with those providers for payment processing, security and fraud-prevention purposes.

We may delay dispatch while payment, identity, address or fraud checks are completed.

Bank transfers

Where payment by bank transfer is agreed:

• the order will not normally be processed until cleared funds are received;
• you must use the correct order or invoice reference;
• you are responsible for bank charges imposed by your bank; and
• stock may not be reserved indefinitely while payment remains outstanding.

Credit terms for business customers

13. Delivery areas

We deliver to destinations displayed as available during checkout or separately agreed in writing.

Certain goods may be subject to restrictions based on:

• product dimensions or weight;
• battery, chemical or hazardous-goods classifications;
• manufacturer territory restrictions;
• carrier service availability;
• export-control or sanctions requirements;
• customs requirements; or
• the destination country or region.

A checkout system accepting an address does not guarantee that every product can legally or practically be delivered to that address.

14. Delivery times

Delivery estimates are estimates unless we expressly agree a guaranteed delivery date in writing.

Estimated delivery times may begin only after:

• payment has cleared;
• required fraud or compliance checks have been completed;
• any requested information has been provided;
• the order has been accepted; and
• the goods are available for dispatch.

Working days exclude Saturdays, Sundays and public holidays in the relevant dispatch or delivery location unless the selected service expressly includes them.

We will take reasonable steps to notify you of a material delay.

15. Split shipments and direct delivery

We may dispatch an order in separate shipments where products are stored at different locations, become available at different times or require different carriers.

Goods may be dispatched directly from an authorised distributor, supplier, manufacturer or fulfilment partner. Packaging, dispatch labels or tracking communications may therefore refer to that organisation.

Unless otherwise agreed, you will not be charged more than the total delivery amount shown and accepted for the order merely because we use split shipments.

16. Delivery address and access

You are responsible for providing a complete and accurate delivery address, including any necessary company name, department, contact name, postcode, telephone number, access restrictions and delivery instructions.

We are not responsible for delay or loss caused by incorrect or incomplete information supplied by you, except to the extent caused by our own failure to exercise reasonable care.

Large, heavy or palletised goods may be delivered to the nearest reasonably accessible ground-level point. Unless expressly agreed, delivery does not include:

• carrying goods upstairs or through restricted premises;
• removing doors, furniture or existing equipment;
• installation or assembly;
• unpacking or disposal of packaging; or
• removal of old equipment.

You must ensure that suitable access and an authorised person are available to receive the delivery.

17. Failed delivery, refusal and uncollected goods

If delivery cannot be completed because:

• no authorised person is available;
• access is unsafe, restricted or unsuitable;
• the address or contact information is incorrect;
• the recipient refuses delivery without lawful justification; or
• the goods are not collected from a carrier or agreed collection point,

the carrier may return the goods to us or to the original dispatch location.

We may charge reasonable additional delivery, return, storage and re-delivery costs where the failed delivery was caused by you, except where consumer law provides otherwise.

We may cancel the contract if delivery remains impossible after reasonable attempts to resolve the issue. Any refund may be reduced by costs that we are lawfully entitled to recover.

18. Inspection on delivery and transit damage

Please inspect the external packaging and goods as soon as reasonably possible after delivery.

You should notify us promptly if:

• the parcel appears damaged, opened or tampered with;
• an item is missing;
• the wrong product has been delivered; or
• the goods appear to have been damaged in transit.

Prompt notification helps us investigate with the carrier and does not remove any consumer right that applies independently of a notification deadline.

We may request photographs of:

• the external packaging;
• the shipping label;
• internal protective materials;
• the product and damage; and
• serial numbers or identifying labels.

Please retain the original packaging while a transit-damage investigation is underway, where reasonably possible.

19. Risk and ownership

Consumer customers

Business customers

20. International orders, customs and import charges

International orders may be subject to customs declarations, import VAT, customs duty, handling charges, environmental fees, brokerage costs or other destination charges.

The checkout, quotation, invoice or delivery term will indicate whether charges are intended to be:

• paid or collected by us;
• included in the sale price;
• charged separately before dispatch; or
• payable by the recipient on import.

Where an order is supplied on a delivery term under which the recipient is responsible for import clearance or charges, the recipient must:

• act as importer where required;
• provide accurate customs and tax information;
• pay the applicable import charges; and
• cooperate reasonably with the carrier and customs authorities.

Delays caused by customs clearance are outside our direct control, although we will provide reasonable available assistance.

If an international shipment is refused, abandoned or returned because the recipient does not complete import formalities or pay charges for which they are responsible, we may deduct lawful and reasonable outbound delivery, return, customs and handling costs from any refund.

Nothing in this section permits us to transfer a charge to a consumer where we expressly represented that the charge was included or would be paid by us.

21. Export controls, sanctions and restricted products

Some technology, encryption products, components or equipment may be subject to export controls, trade sanctions, end-use restrictions or territorial limitations.

You must not purchase, export, re-export, transfer or use goods in breach of applicable law.

We may request information concerning:

• the purchaser and ultimate recipient;
• the delivery destination;
• the intended end use;
• the end user; or
• compliance with applicable restrictions.

We may suspend, decline or cancel an order where fulfilment may expose us or another person to a legal or regulatory breach.

22. Consumer right to cancel

How to cancel

To exercise the right to cancel, you must inform us clearly of your decision before the cancellation period expires.

You may contact us by:

You may use the model cancellation form at the end of these Terms, but you are not required to do so.

Returning cancelled goods

After notifying us of cancellation, you must return the goods without undue delay and no later than 14 days after the date on which you told us that you were cancelling.

Unless we have agreed to collect the goods or have stated that return delivery is free, you are responsible for the direct cost of returning goods cancelled under the cooling-off right.

You must take reasonable care of the goods and package them securely for return. We recommend using an appropriately insured and trackable service.

You remain responsible for the returned goods until they are received by us or by the return location we have authorised, except where we arranged and control the collection.

Consumer cancellation refunds

Where the statutory cancellation right applies, we will refund:

• the price paid for the cancelled goods; and
• the cost of our least expensive standard delivery method offered for the order.

If you selected a more expensive delivery method, we are not required to refund the additional amount above the least expensive standard delivery option.

We may withhold the refund until:

• we receive the returned goods; or
• you provide evidence that the goods have been sent back,

whichever occurs first, unless we agreed to collect the goods.

We will normally issue the refund using the same payment method used for the original transaction unless you expressly agree otherwise.

Handling and reduction in value

You may inspect goods in the way that would reasonably be permitted in a physical shop. We may reduce the refund to reflect a loss in value caused by unnecessary or excessive handling.

Examples may include:

• installing and extensively using a component;
• registering a product or warranty in a way that cannot be reversed;
• removing protective films where this was unnecessary for inspection;
• damaging, marking or modifying the product;
• failing to return included accessories, manuals or components;
• returning an item with user data, passwords or account locks; or
• returning goods in a condition that materially reduces their resale value.

The absence of original packaging does not automatically remove a statutory cancellation right. However, packaging damage or absence may be relevant where it causes an actual reduction in the value of the goods.

23. Exceptions to consumer cancellation rights

The statutory cooling-off right may not apply, or may cease to apply, to certain products where an applicable legal exception exists. These may include:

• goods made to your specifications or clearly personalised, including certain custom-built or specially configured systems;
• sealed computer software, audio recordings or video recordings once unsealed;
• digital content supplied without a tangible medium after you expressly consent to immediate supply and acknowledge the loss of the cancellation right;
• goods that become inseparably mixed with other items after delivery;
• services fully performed during the cancellation period after the required request and acknowledgements; and
• other goods or services excluded by applicable consumer law.

A product is not automatically “custom” merely because it was ordered from a supplier specifically to fulfil your order. We will rely on a custom-goods exception only where it genuinely applies.

An exception to the cooling-off right does not remove your rights where goods are faulty, incorrectly described or otherwise fail to conform to the contract.

24. Business-customer cancellations and returns

25. Return authorisation and return instructions

Before returning any product, please contact cs@tinkerer.co.uk and provide:

• your order number;
• the product and quantity concerned;
• the reason for return;
• details of any fault or damage;
• the product serial number where applicable; and
• photographs or diagnostic information where reasonably requested.

We may issue a return reference and specify the correct return address. Products must not be sent to our registered office unless we have expressly instructed you to use that address.

Sending goods to an unauthorised address may delay processing and may result in additional forwarding costs.

Returned goods should not contain confidential data, personal files, passwords, activation locks, removable storage or accessories unrelated to the return.

26. Faulty, damaged or incorrectly supplied goods

Please contact us promptly if you believe goods are:

• faulty;
• damaged on arrival;
• not as described;
• not the product ordered; or
• missing components that should have been included.

We may request reasonable troubleshooting, photographs, serial numbers, diagnostic results or other information to identify the issue and arrange the appropriate remedy.

We may test returned goods. If testing identifies no fault, we will explain the outcome and, for business customers, may charge a reasonable testing and return delivery fee where permitted and disclosed.

27. Manufacturer warranties

Products may include a manufacturer’s commercial warranty. Warranty duration, coverage, territory, registration requirements and procedure are determined by the manufacturer.

A manufacturer may provide support, diagnostics, repair or replacement directly. We may ask you to use an available manufacturer support process where this is a practical way to resolve the issue promptly.

Commercial warranties may not cover:

• accidental or cosmetic damage;
• misuse, neglect or improper storage;
• unauthorised modification or repair;
• damage caused by incompatible equipment or incorrect installation;
• normal wear, consumable parts or depleted batteries;
• lost data or software configuration;
• failure to follow the manufacturer’s instructions; or
• use outside the warranty territory or intended environment.

28. Serial numbers, security markings and substituted units

We and our supply-chain partners may record serial numbers, service tags, MAC addresses or other product identifiers for fulfilment, fraud prevention, warranty and return verification.

A returned product must correspond with the product originally supplied. We may refuse a return or remedy where the item:

• has a different serial number;
• has had an identifying label removed, altered or obscured;
• contains substituted components;
• is counterfeit or not supplied by us; or
• has been materially altered after delivery,

unless the difference arose through an authorised repair or replacement.

29. Data stored on devices

Products such as computers, drives, phones, servers, networking equipment and storage devices may contain user data, credentials or configuration information.

Before returning a device, you should, where reasonably possible:

• back up important data;
• remove personal and confidential information;
• sign out of accounts;
• remove passwords, PINs and activation locks;
• remove SIM cards and removable media; and
• restore the device to factory settings where appropriate.

Repair, testing, replacement or reset procedures may erase data. We are not responsible for loss of data that you should reasonably have backed up, except where liability cannot lawfully be excluded.

Do not send us information that is not reasonably necessary for the return or support process.

30. Software, licences and digital content

Software and digital products may be subject to separate licence terms imposed by the publisher or manufacturer.

You are responsible for checking:

• system requirements;
• device or user limitations;
• subscription duration;
• territorial restrictions;
• language and platform compatibility;
• activation requirements; and
• whether the licence is transferable.

Licence keys, activated subscriptions, downloaded software and unsealed software may be non-returnable where the law permits and the relevant conditions have been met.

We do not grant ownership of third-party software. Your right to use it is governed by the applicable licence.

31. Product recalls and safety notices

We may contact you about a product recall, safety notice, security issue, manufacturer service programme or legally required corrective action.

You should follow reasonable safety and return instructions promptly. Safety and recall communications are service communications and may be sent even if you have opted out of marketing.

32. Website accounts

You are responsible for:

• keeping your account credentials confidential;
• using a strong and unique password;
• restricting access to your account and devices;
• keeping account information current; and
• notifying us promptly of suspected unauthorised access.

You are responsible for activity carried out through your account to the extent that it results from your failure to take reasonable security precautions.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance or investigation of misuse.

33. Acceptable use of the website

You may use the website only for lawful purposes. You must not:

• commit or facilitate fraud or other unlawful activity;
• provide false, misleading or impersonated information;
• attempt unauthorised access to the website, accounts, servers or databases;
• introduce malware, viruses, harmful code or automated attacks;
• interfere with website availability, security or performance;
• scrape or extract data at a level that materially burdens the website;
• circumvent technical, security, purchasing or geographical restrictions;
• use the website in a way that infringes another person’s rights;
• submit abusive, threatening, defamatory or unlawful content; or
• use purchasing systems to manipulate pricing, availability or promotions.

We may take reasonable action to protect the website, customers and business, including blocking access, cancelling affected orders and reporting suspected unlawful activity.

34. Intellectual property

The website and its original content, layout, branding, graphics, text, software and databases are owned by or licensed to Tinkerer Ltd and are protected by applicable intellectual-property laws.

Product names, trademarks, photographs and manufacturer materials may belong to their respective owners.

You may access and use the website for legitimate personal or business purchasing purposes. You must not, without permission:

• reproduce a substantial part of the website;
• republish our original content as your own;
• use our branding in a misleading manner;
• create an unauthorised commercial database from our catalogue; or
• remove ownership or copyright notices.

35. Reviews, feedback and submitted content

Where you submit a review, comment, image or other content, you confirm that:

• you have the right to submit it;
• it is accurate to the best of your knowledge;
• it does not infringe intellectual-property, privacy or other rights;
• it is not unlawful, defamatory, threatening, discriminatory or abusive;
• it does not contain malware or deceptive links; and
• it does not disclose confidential or unnecessary personal information.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, format and use submitted content for operating and promoting our business, subject to applicable privacy and consumer law.

We may moderate or remove content where reasonably necessary, but are not obliged to publish every submission.

36. Third-party websites and services

The website may link to manufacturer, courier, payment-provider or other third-party websites.

Third-party websites and services are operated independently and are governed by their own terms and privacy notices. We are not responsible for their content, availability or independent processing, except where applicable law provides otherwise.

37. Promotions and discount codes

Promotions and discount codes may be subject to additional terms stated with the promotion.

Unless otherwise stated:

• codes cannot be exchanged for cash;
• codes cannot be used retrospectively;
• only one code may be used per order;
• excluded products or brands may apply;
• minimum order values may apply;
• codes may expire or have limited availability; and
• codes must not be obtained or used fraudulently.

If an order is partially returned, any discount may be recalculated according to the products retained.

38. Consumer liability

39. Business-customer liability

40. Customer responsibility and indemnity

41. Events outside reasonable control

We will not be responsible for delay or failure caused by an event outside our reasonable control, including:

• extreme weather, natural disaster, flood or fire;
• war, terrorism, civil disorder or government action;
• epidemic or pandemic restrictions;
• carrier, port, customs or border disruption;
• industrial action not limited to our own workforce;
• failure of utilities, telecommunications or internet infrastructure;
• cyberattack or widespread system failure despite reasonable safeguards;
• manufacturer or supply-chain interruption;
• import or export restriction; or
• another event that we could not reasonably prevent or overcome.

We will take reasonable steps to minimise the effect and resume performance.

If the event materially prevents fulfilment for an extended period, either party may have the right to cancel the affected part of the contract. Where we cancel, we will refund payment for goods not supplied.

This section does not remove any consumer right that applies to delayed delivery or non-performance.

42. Privacy and cookies

Our collection and use of personal information is explained in our Privacy and Cookie Notice.

The notice explains how we process information relating to orders, accounts, payments, deliveries, fraud prevention, customer support, analytics and cookies.

43. Complaints

Please contact us if you are dissatisfied with a product or our service. We will make reasonable efforts to investigate and resolve the matter fairly.

Please include your order number, a clear explanation of the issue and the outcome you are seeking.

We aim to acknowledge or respond to complaints within five working days. Complex matters, carrier investigations, manufacturer assessments and technical testing may require longer to resolve.

44. Alternative dispute resolution

Alternative dispute resolution is a process in which an independent body considers the facts of a dispute and seeks to resolve it without court proceedings.

Where we are legally required to identify or participate in an approved alternative dispute resolution process, we will provide the relevant information.

Unless we confirm otherwise in relation to a particular complaint, Tinkerer Ltd is not committed to using a particular alternative dispute resolution provider.

This section does not prevent either party from using any legal remedy available to them.

45. Governing law and courts

Consumer customers

Business customers

46. Changes to these Terms

We may update these Terms to reflect legal, regulatory, operational, security or business changes.

The version in force when an order is accepted will normally apply to that order. Later changes will not retrospectively alter an existing contract unless:

• the change is required by law;
• the change benefits you without imposing a material disadvantage; or
• you agree to the change.

The current version will be published on this page with its last-updated date.

47. Transfer of rights

We may transfer or subcontract our rights and obligations where this does not reduce a consumer’s legal protections.

A consumer may transfer their rights only where the law permits or where we agree in writing.

48. Third-party rights

Unless expressly stated otherwise, a person who is not a party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of it.

This does not affect any independent right or remedy available to a third party under applicable law.

49. Severability

If a court or competent authority decides that any provision is unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, if modification is not possible, removed.

The remaining provisions will continue in effect.

50. No waiver

If we delay or fail to enforce a right, this does not mean that we have waived it. A waiver relating to one breach does not constitute a waiver of a later breach.

51. Entire agreement

For consumers, this section does not exclude rights or remedies arising from statements on which the consumer is legally entitled to rely.

52. Contact information

Questions concerning these Terms or an order should be sent to:

53. Model cancellation form

Complete and return this form only if you are a consumer and wish to cancel an eligible distance contract. You may instead send any other clear statement of cancellation.