OVERVIEW

This website is operated by Tinkerer Ltd. Throughout the site, the terms "Tinkerer", "Tinkerer.co.uk", “we”, “us” and “our” refer to Tinkerer Ltd. Tinkerer offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

Our store is hosted on Magento. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

HOW TO PLACE AN ORDER

To place an order, add the desired products to your shopping cart and proceed to checkout. You will be guided through the process of placing an order by a series of simple instructions on the website.

ORDER ACCEPTANCE AND CONTRACT FORMATION

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

AGE REQUIREMENTS

By agreeing to these Terms of Service, you represent that you are at least 18 years old or the age of majority in your jurisdiction. We do not sell products to minors. If you are under the age of majority, you may use our website only with the involvement of a parent or guardian.

USE OF OUR WEBSITE

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the website.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange according to our Return and Cancellation Policy.

We have made every effort to display as accurately as possible the colours and images of our products. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice.

PRICING AND PAYMENT

All prices are inclusive of legally applicable VAT. Delivery costs will be added to the total amount due as set out in the checkout process. Please note that delivery costs may sometimes be incorrectly calculated due to the size or weight of certain items. In such cases, we may need to quote shipping separately. This additional shipping cost will need to be paid by invoice before fulfilment of your order.

Payment can be made by credit or debit card and other methods which may be clearly advertised on the website from time to time.

DELIVERY INFORMATION

Delivery charges and estimated timescales are specified during the order process. We make every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. If your order requires special delivery arrangements, such as pallet delivery or specialised carriers, we will contact you to discuss the additional shipping costs and obtain your approval before proceeding.

Risk of loss and damage of products passes to you on the date when the products are delivered.

CANCELLATION AND RETURNS POLICY

You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the goods.

To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email). You may use the model cancellation form provided at the end of these Terms, but it is not obligatory.

For more details, please review our Return and Cancellation Policy available on our website.

WARRANTIES AND GUARANTEES

We warrant that the products we supply will be of satisfactory quality, fit for their intended purpose, and as described at the time of purchase. Your statutory rights are not affected.

LIMITATION OF LIABILITY

Nothing in these Terms of Service excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

• There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
• Such loss or damage is not a reasonably foreseeable result of any such breach;
• Any increase in loss or damage results from a breach by you of these Terms.

INTELLECTUAL PROPERTY RIGHTS

All content included on this website, such as text, graphics, logos, images, and software, is the property of Tinkerer Ltd or its content suppliers and is protected by intellectual property laws. You may not extract and/or re-utilise parts of the content without our express written consent.

PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, to violate any regulations, rules, laws, or local ordinances, to infringe upon our intellectual property rights, to harass or discriminate, to submit false or misleading information, to upload viruses or malicious code, or to interfere with the security features of the Service or any related website.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.

THIRD-PARTY LINKS

Our website may contain links to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of these sites and do not warrant and will not have any liability or responsibility for any third-party materials or websites.

USER COMMENTS AND FEEDBACK

If you send us comments or feedback, you agree that we may use them without restriction. You are responsible for ensuring that your comments do not violate any third-party rights and are not unlawful or offensive.

PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). To view our Privacy Policy, please visit our website.

COOKIES

We use cookies to enhance your experience on our website. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy on our website.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information without prior notice.

DISCLAIMERS

We do not guarantee that your use of our service will be uninterrupted or error-free.

INDEMNIFICATION

You agree to indemnify and hold harmless Tinkerer Ltd and its affiliates from any claim arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions will remain in full force and effect.

FORCE MAJEURE

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, or technical failures.

COMPLAINTS AND DISPUTE RESOLUTION

If you have any complaints, please contact us at cs@tinkerer.co.uk. We aim to respond to all complaints within 5 working days.

If we cannot resolve a dispute, we will consider alternative dispute resolution options that are available to you as a consumer.

GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with English Law. This does not affect your statutory rights as a consumer under the law of your country of residence.

CHANGES TO TERMS OF SERVICE

We reserve the right to update or change our Terms of Service at any time. If we make significant changes, we will provide advance notice by posting a notice on our website or by email. Your continued use of the website after such changes constitutes your acceptance of the new Terms.

THIRD-PARTY RIGHTS

A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding your use of the Service.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at cs@tinkerer.co.uk.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

— To Tinkerer Ltd, [insert postal address], cs@tinkerer.co.uk:

— I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

— Ordered on [date]/received on [date]

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date