Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Software, CD, DVD, Blu-Ray, or Video Games cannot be returned.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase with matching serial number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Opened items (70%-80% original price)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error (20%-50% original price)
- Any item that is returned more than 15 days after delivery under special circumstances (70%-100% original price)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items / Warehouse Deals
Sale items or warehouse deals can be returned within 14 days of purchase. Same refund rules apply as with new items.
We only replace items if they are defective or damaged (with condition that we have them in stock). If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Tinkerer Ltd, 53 Henshaw Road, Wellingborough, NN8 2AY
Alternatively you can request a prepaid label, by sending us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.